Webinars Policy

TERMS AND CONDITIONS

Webinars will be recorded (audio and video) by VocaLab for the purposes of content development and quality assurance. Registration is only complete and confirmed once full payment of the Vocal Educator Toolkit fee has been received. After the fee is paid you will receive written confirmation of registration. Registration is accepted on a first-come, first served basis, is subject to availability and remains at the discretion of VocaLab.

By purchasing a VocaLab online webinar, workshop, or course (hereinafter referred to as “Event”), you (“Participant”) agree to the following terms and conditions:

1. Image and Sound Recordings: Participant acknowledges that VocaLab, its representatives or employees, or any third parties acting on behalf of VocaLab may record Participant’s participation in the Event. These recordings may be in the form of video, audio, photography, or any other medium (collectively referred to as “Recordings”).
2. Usage of Recordings: Participant consents to VocaLab using these Recordings in any media now known or hereafter devised, throughout the universe, in perpetuity, for any purpose, particularly for advertising, promotion, illustration, and instructional purposes, and in any manner that VocaLab deems appropriate.
3. Distribution of Recordings: Participant further consents to VocaLab distributing or allowing access to these Recordings for playback by other individuals, either for free or for payment.
4. No Compensation: Participant understands and agrees that they shall not be entitled to any compensation or royalties in connection with the use, distribution, or playback of the Recordings.
5. Release and Waiver: Participant hereby releases VocaLab, its agents, representatives, and employees, and any third parties acting under VocaLab’s authority from any liability by virtue of any use of the Recordings.

By purchasing the Event, Participant acknowledges that they have read this agreement, understand it, and agree to be bound by its terms and conditions.

CANCELLATION POLICY

VocaLab is entitled to cancel any webinars with reasonable cause including insufficient number of participants. In this event, registered participants will be informed as soon as possible, and all fees paid to VocaLab for the upcoming webinar will be refunded in full. VocaLab is entitled to make alterations to webinar content and agenda without notice. Participants will be notified of all relevant changes as soon as possible via the private Facebook group message board and/or via email to your nominated email address. VocaLab is not responsible for any other loss incurred by a participant as the result of the cancellation or amendment of any webinars. Participants who do not attend part or all of the webinar sessions outside the below Refund Schedule are not entitled to any refund.

REFUND SCHEDULE

If cancellation occurs less than 7 days prior to the start of the first webinar session, the participant is not entitled to a refund. If cancellation occurs between 7 days and 14 days prior to the start of the first webinar session, the participant is entitled to a refund of 50% of the fee. If cancellation occurs more than 14 days prior to the start of the first webinar session, the participant is entitled to a refund of 75% of the fee. Notification of cancellation must be made via email to elle@vocalab.com.au

Singing Lesson Policy

Cancellations, especially last-minute ones, along with student no-shows, decrease our ability to accommodate the scheduling needs of other students. We ask for your full cooperation with our attendance policy, which has been designed around two factors:

  1. Consistent attendance during singing lessons is the foundation for making progress in your singing goals
  2. Efficient use of your VocaLab instructor’s time and energies

    Lessons cancelled by the student with less than 24 hours’ notice or ‘no shows’ must be paid in full and will not be refunded.
    Lessons cancelled by the student with more than 24 hours’ notice can be rescheduled to another time within the next 14 days at no extra cost.
    Lessons cancelled by the student with more than 7 days’ notice will be refunded in full.

We understand that emergencies and unexpected things can occur at the last minute. We may provide leniency in extenuating circumstances, however this will be at the discretion of your VocaLab Vocal Coach, with whom you must discuss alternative arrangements.
We enforce this policy because cancellations often leave your Vocal Coach without a student during your scheduled lesson time. Scheduling a lesson requires that you accept the cancellation policy. We thank you for your understanding.

Your cooperation in following our attendance policy is appreciated.

All prices include GST.

In-Person Workshops Policy

TERMS AND CONDITIONS

Registration is only complete and confirmed once full payment of the workshop fee has been received. After the fee is paid you will receive email confirmation of registration. Registration is accepted on a first-come, first served basis, is subject to availability and remains at the discretion of VocaLab.

By purchasing a VocaLab in-person seminar, workshop, or course (hereinafter referred to as “Event”), you (“Participant”) agree to the following terms and conditions:

1. Image and Sound Recordings: Participant acknowledges that VocaLab, its representatives or employees, or any third parties acting on behalf of VocaLab may record Participant’s participation in the Event. These recordings may be in the form of video, audio, photography, or any other medium (collectively referred to as “Recordings”).
2. Usage of Recordings: Participant consents to VocaLab using these Recordings in any media now known or hereafter devised, throughout the universe, in perpetuity, for any purpose, particularly for advertising, promotion, illustration, and instructional purposes, and in any manner that VocaLab deems appropriate.
3. Distribution of Recordings: Participant further consents to VocaLab distributing or allowing access to these Recordings for playback by other individuals, either for free or for payment.
4. No Compensation: Participant understands and agrees that they shall not be entitled to any compensation or royalties in connection with the use, distribution, or playback of the Recordings.
5. Release and Waiver: Participant hereby releases VocaLab, its agents, representatives, and employees, and any third parties acting under VocaLab’s authority from any liability by virtue of any use of the Recordings.

By purchasing the Event, Participant acknowledges that they have read this agreement, understand it, and agree to be bound by its terms and conditions.

CANCELLATION POLICY

VocaLab is entitled to cancel any in-person workshops or masterclasses with reasonable cause including insufficient number of participants. In this event, registered participants will be informed as soon as possible, and all fees paid to VocaLab for the upcoming seminar will be refunded in full. VocaLab is entitled to make alterations to seminar content and agenda without notice. VocaLab is not responsible for any other loss incurred by a participant as the result of the cancellation or amendment of any seminars such as flights and accomodation. Participants who do not attend part or all of the seminar session outside the below Refund Schedule are not entitled to any refund.

REFUND SCHEDULE

1a. If cancellation occurs less than 7 days prior to the start of the event, the participant is not entitled to a refund.
2a. If cancellation occurs between 7 days and 21 days prior to the start of the event, the participant is entitled to a refund of 50% of the fee.
3a. If cancellation occurs more than 21 days prior to the start of the event, the participant is entitled to a refund of 100% of the fee.
Notification of cancellation must be made via email to admin@vocalab.com.au
4. Payment plan deposit is non-refundable. If cancellation occurs after the payment plan has been settled, the participant is entitled to a refund bound by the rules of refund schedule 1a, 2a and 3a (see above), and minus the payment plan deposit amount.