INFO
T&C's
Singing Lesson Policy
Cancellations and student no-shows, especially at the last minute, significantly impact our ability to accommodate the scheduling needs of other students. We ask for your full cooperation with our attendance policy, which is designed around two key principles:
- Consistent attendance is the foundation for making progress towards your singing goals.
- Efficient and respectful use of your VocaLab instructor’s time and expertise.
Cancellation & Rescheduling Rules
- Less than 24 hours’ notice (Late Cancellation/Reschedule): Lessons cancelled or rescheduled with less than 24 hours’ notice, as well as ‘no-shows’, must be paid in full and will not be refunded. Please note: A late reschedule is treated exactly the same as a late cancellation. Both scenarios leave your Vocal Coach with an unfillable gap in their schedule and a loss of income for that reserved time.
- 1 to 7 days’ notice: Lessons cancelled or rescheduled with more than 24 hours’ notice can be moved to another time within the next 14 days at no extra cost.
- More than 7 days’ notice: Lessons cancelled with more than 7 days’ notice will be refunded in full.
How to Cancel or Reschedule
You can easily manage your appointment by using the Cancel/Reschedule button located in your booking confirmation email.
Please note: This button automatically becomes unavailable 24 hours before your scheduled lesson time. Once the button disappears, you are within the late cancellation window and the rules below apply.
Extenuating Circumstances
We understand that genuine emergencies and unexpected events can occur. We may provide leniency in extenuating circumstances; however, this is strictly at the discretion of your VocaLab Vocal Coach, with whom you must discuss any alternative arrangements directly.
Agreement
We enforce this policy because late changes directly affect our teachers’ livelihoods. By scheduling and paying for a lesson, you acknowledge and accept this cancellation policy. We thank you for your understanding and cooperation.
All prices include GST.
In-Person Workshops Policy
TERMS AND CONDITIONS
Registration for a VocaLab event is only considered complete and confirmed once either the full payment or the first payment of an approved payment plan has been received. Upon receiving your initial payment, you will receive an email confirming your registration. Registration is accepted on a first-come, first-served basis, is subject to availability, and remains at the discretion of VocaLab.
By purchasing a VocaLab in-person seminar, workshop, or course (hereinafter referred to as “Event”), you (“Participant”) agree to the following terms and conditions:
1. Image and Sound Recordings: Participant acknowledges that VocaLab, its representatives or employees, or any third parties acting on behalf of VocaLab may record Participant’s participation in the Event. These recordings may be in the form of video, audio, photography, or any other medium (collectively referred to as “Recordings”).
2. Usage of Recordings: Participant consents to VocaLab using these Recordings in any media now known or hereafter devised, throughout the universe, in perpetuity, for any purpose, particularly for advertising, promotion, illustration, and instructional purposes, and in any manner that VocaLab deems appropriate.
3. Distribution of Recordings: Participant further consents to VocaLab distributing or allowing access to these Recordings for playback by other individuals, either for free or for payment.
4. No Compensation: Participant understands and agrees that they shall not be entitled to any compensation or royalties in connection with the use, distribution, or playback of the Recordings.
5. Release and Waiver: Participant hereby releases VocaLab, its agents, representatives, and employees, and any third parties acting under VocaLab’s authority from any liability by virtue of any use of the Recordings.
By purchasing the Event, Participant acknowledges that they have read this agreement, understand it, and agree to be bound by its terms and conditions.
PAYMENT PLAN AND CANCELLATION POLICY
Payment Plan: Selecting a payment plan is a commitment to the full payment of the Event fee. The initial deposit paid on a payment plan is considered intent to fulfil the entire payment commitment, regardless of future cancellations.
Cancellation by Participant:
1a. Less than 7 Days Prior to the Event: If the participant cancels within 7 days of the Event, no refund is provided, and the participant is still obligated to complete all remaining payments in the payment plan.
2a. Between 7 and 21 Days Prior to the Event: A 50% refund is available if the cancellation occurs 7-21 days before the Event start date.
3a. More than 21 Days Prior to the Event: A full refund (100%) is available for cancellations made more than 21 days prior to the Event start date, unless the participant opted for a payment plan, in which case the deposit is non-refundable as per payment plan terms and conditions.
Notification of Cancellation: All cancellations must be submitted via email to admin@vocalab.com.au.
Non-refundable Payment Plan Deposit: The initial deposit in a payment plan is non-refundable. Any refunds owed for cancellations will be calculated according to the Refund Schedule (outlined in 1a, 2a and 3a), with the deposit amount deducted.
Cancellation by VocaLab
VocaLab reserves the right to cancel any in-person workshop or masterclass if reasonable cause arises, including an insufficient number of participants. In such an event, registered participants will be notified as early as possible, and all fees paid to VocaLab for the upcoming Event will be refunded in full. VocaLab reserves the right to make changes to seminar content and agenda without notice. VocaLab is not responsible for any additional loss or expense incurred by the participant, such as travel or accommodation costs.
Webinars Policy
TERMS AND CONDITIONS
Webinars will be recorded (audio and video) by VocaLab for the purposes of content development and quality assurance. Registration is only complete and confirmed once full payment of the Vocal Educator Toolkit fee has been received. After the fee is paid you will receive written confirmation of registration. Registration is accepted on a first-come, first served basis, is subject to availability and remains at the discretion of VocaLab.
By purchasing a VocaLab online webinar, workshop, or course (hereinafter referred to as “Event”), you (“Participant”) agree to the following terms and conditions:
1. Image and Sound Recordings: Participant acknowledges that VocaLab, its representatives or employees, or any third parties acting on behalf of VocaLab may record Participant’s participation in the Event. These recordings may be in the form of video, audio, photography, or any other medium (collectively referred to as “Recordings”).
2. Usage of Recordings: Participant consents to VocaLab using these Recordings in any media now known or hereafter devised, throughout the universe, in perpetuity, for any purpose, particularly for advertising, promotion, illustration, and instructional purposes, and in any manner that VocaLab deems appropriate.
3. Distribution of Recordings: Participant further consents to VocaLab distributing or allowing access to these Recordings for playback by other individuals, either for free or for payment.
4. No Compensation: Participant understands and agrees that they shall not be entitled to any compensation or royalties in connection with the use, distribution, or playback of the Recordings.
5. Release and Waiver: Participant hereby releases VocaLab, its agents, representatives, and employees, and any third parties acting under VocaLab’s authority from any liability by virtue of any use of the Recordings.
By purchasing the Event, Participant acknowledges that they have read this agreement, understand it, and agree to be bound by its terms and conditions.
PAYMENT PLAN AND CANCELLATION POLICY
Payment Plan: Selecting a payment plan is a commitment to the full payment of the Event fee. The initial deposit paid on a payment plan is considered intent to fulfil the entire payment commitment, regardless of future cancellations.
Cancellation by Participant:
1a. Less than 7 Days Prior to the Event: If the participant cancels within 7 days of the Event, no refund is provided, and the participant is still obligated to complete all remaining payments in the payment plan.
2a. Between 7 and 21 Days Prior to the Event: A 50% refund is available if the cancellation occurs 7-21 days before the Event start date.
3a. More than 21 Days Prior to the Event: A full refund (100%) is available for cancellations made more than 21 days prior to the Event start date, unless the participant opted for a payment plan, in which case the deposit is non-refundable as per payment plan terms and conditions.
Notification of Cancellation: All cancellations must be submitted via email to admin@vocalab.com.au.
Non-refundable Payment Plan Deposit: The initial deposit in a payment plan is non-refundable. Any refunds owed for cancellations will be calculated according to the Refund Schedule (outlined in 1a, 2a and 3a), with the deposit amount deducted.
Cancellation by VocaLab:
VocaLab reserves the right to cancel any event if reasonable cause arises, including an insufficient number of participants. In such an event, registered participants will be notified as early as possible, and all fees paid to VocaLab for the upcoming Event will be refunded in full. VocaLab reserves the right to make changes to seminar content and agenda without notice. VocaLab is not responsible for any additional loss or expense incurred by the participant, such as travel or accommodation costs.
